Cancellation Policy
A 24-hour cancellation policy applies. Late cancellations or missed appointments may be charged.
International Payments
GroundWell Psychology supports local and international clients. International payment options are being set up to allow secure card and online payments.
FAQs
Yes. GroundWell offers secure online therapy sessions for clients who prefer remote support or are unable to attend sessions in person. Online therapy allows us to provide flexible and accessible care while maintaining a safe and confidential therapeutic space.
Yes. We work with both local and international clients and aim to provide accessible support across different locations and contexts. Session availability and payment arrangements may vary depending on your country of residence.
GroundWell Psychology works with medical aid where applicable. Depending on your medical aid plan and benefits, sessions may be claimable. We recommend checking directly with your provider regarding your available mental health benefits and coverage.
You can submit an enquiry or booking request through our contact page. You are welcome to indicate your preferred clinician, session type, and whether you are seeking online or in-person support.
Once we receive your enquiry, we will review your information and contact you as soon as possible. We may ask a few additional questions to better understand your needs and help guide you toward an appropriate next step.
A minimum of 24 hours' notice is required for cancellations or changes to appointments. Missed appointments or late cancellations may be subject to the full session fee.
No. GroundWell is not an emergency or crisis service. If you are experiencing a mental health emergency or are in immediate danger, please contact emergency services, your nearest healthcare provider, or an appropriate crisis support line.
Yes. GroundWell offers couples therapy to support partners seeking healthier communication, deeper understanding, relational repair and stronger connection.
Yes. GroundWell can provide workshops, talks and mental wellbeing initiatives for organisations, groups and communities. Please contact us directly for more information or to discuss your needs.